Almost every stalled sale comes down to one thing: an account that was never signed out. These guides walk you through resetting and signing out of each device we buy — do it before your appointment or before you ship, and the handoff takes minutes.
Back up, sign out of iCloud, turn off Activation Lock, and erase — the right order.
Read the guide →Remove your Samsung and Google accounts first and dodge the FRP lock entirely.
Read the guide →Unpair through the Watch app — with a fix for watches whose iPhone is long gone.
Read the guide →One built-in tool erases, signs out, and unlocks Find My on Apple Silicon Macs.
Read the guide →Protect your saves, wipe your accounts, and round up the cables and controller.
Read the guide →What a bad IMEI actually means, how to check yours, and how selling one works here.
Read the guide →Every device we buy gets a 5-minute verification — and the first thing we check is that it's signed out and reset. A device that arrives prepped sails through; one still tied to an iCloud or Google account can't be bought at any price until the owner signs out.
Prep isn't required before you request an offer — the quote form only takes a minute either way. But doing it before the handoff means your appointment is as quick as the cash count.
Tell us about it in under a minute — offer by text, cash by appointment or free mail-in.
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