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Prep guide · About 15 minutes

Reset your PS5 or Xbox before it changes hands.

A few minutes of prep protects your saves and your accounts — and makes the appointment quick. Here's the clean path for both consoles, plus the accessories to round up before you come in.

Get My Console Offer Text Us — (704) 299-3017

First — check the disc slot

It sounds obvious, and it's the single most common thing sellers forget: eject any disc before you reset or box up the console.

PlayStation 5

Step 1 — Save your saves

With PlayStation Plus, upload saves in Settings → Saved Data and Game/App Settings → Saved Data (PS5) → Cloud Storage. No subscription? Copy them to a USB drive from the same menu instead.

Step 2 — Turn off Console Sharing

Go to Settings → Users and Accounts → Other → Console Sharing and Offline Play and disable it, so your account's game sharing isn't tied to hardware you no longer own.

Step 3 — Factory reset

  1. Open Settings → System → System Software → Reset Options.
  2. Choose Reset Your Console, then Reset.
  3. Let it finish — the PS5 restarts to the first-time setup screen, with every user and all data removed.

Xbox Series X

Step 1 — Let your saves sync

Xbox saves back up to your account automatically whenever the console is online — just make sure it's been connected recently, and you're covered.

Step 2 — Reset and remove everything

  1. Press the Xbox button and open Profile & system → Settings → System → Console info.
  2. Choose Reset console.
  3. Pick Reset and remove everything — the full wipe, not the "keep my games" option — and let it finish to the setup screen.

Round up the accessories

We ask about these in the quote form, and offers assume they're included:

Selling a sealed console? Leave it sealed — don't open the box to check anything. Sealed units are verified as-is.

Get your offer

See what we buy — PS5 models and Xbox Series X models — then tell us yours and we'll text a cash number. Sealed or used and working only; we don't buy damaged consoles.

FAQ

Console reset questions.

The original power cable, the HDMI cable, and a controller — we ask about them in the quote form, and offers assume they're included. Sealed consoles stay sealed, obviously.
No — Xbox Series X models only, along with PS5 models. Consoles must be sealed or used and working; we don't buy damaged consoles.
No. PS5 saves uploaded to cloud storage (PlayStation Plus) or copied to a USB drive survive the reset, and Xbox saves sync to your account automatically whenever the console is online. The reset only wipes the console itself.
Yes — a full factory reset removes all accounts, saved cards, and personal data from the console. Signing out of your account beforehand is still good practice, and it's part of the steps above.
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Console reset and ready?

Tell us about it in under a minute — offer by text, cash by appointment or free mail-in.

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