Terms of Service
Effective August 9, 2026
These Terms of Service ("Terms") govern your use of the CLT Buyback website and your sale of devices to CLT Buyback LLC ("CLT Buyback," "we," "us"), a Charlotte, North Carolina company. By submitting a quote request or selling a device to us, you agree to these Terms.
1. Eligibility
You must be at least 18 years old and the lawful owner of any device you sell to us, with full authority to transfer ownership. By selling a device you represent and warrant that you are its lawful owner, that it is not stolen, and that you have disclosed any carrier financing balance or blacklist (bad-IMEI) status when requesting your offer.
2. Device Requirements
Devices sold to CLT Buyback must be:
- Factory reset, with all screen locks removed;
- Free of iCloud, Google, or other platform accounts (Activation Lock and Find My turned off);
- Not counterfeit or remotely managed (MDM-enrolled).
Devices with a carrier financing balance or a blacklisted / bad-IMEI status (including those reported lost or stolen to a carrier) may still be eligible for purchase, provided you are the lawful owner and disclose that status when requesting your offer. We may refuse any device at our sole discretion.
3. Quotes, Inspection & Offers
Quotes provided online or by text are estimates based on the information you supply. Every final offer is determined after inspection, which evaluates model, storage size, condition, functionality, and current market value. If the device differs from your description, we will provide a revised offer, which you may accept or decline. If you decline a revised offer for a mailed-in device, we will return the device to you.
4. Payment
In-person transactions take place by appointment at our Charlotte office and are paid in cash after inspection is complete. Mail-in transactions are paid by Zelle, Venmo, or Cash App — your choice — within 2 business days of the device arriving and passing inspection.
5. Final Sale
Once payment is issued and the device is accepted by CLT Buyback, the transaction is final. Devices are sold to us as-is, ownership transfers to CLT Buyback, and no returns or cancellations are available after payment.
6. Your Data
You are responsible for backing up and removing all personal data before selling a device. CLT Buyback is not responsible for lost data or for any personal information remaining on a device you sell. See our Privacy Policy for how we handle the information you submit through this site.
7. Shipping (Mail-In Sales)
Approved mail-in offers include a prepaid shipping label at no cost to you. You are responsible for packaging the device securely; shipping damage may affect the final offer if the device no longer matches the described condition.
8. Right to Refuse
We reserve the right to refuse service, decline any device, or cancel any quote at our discretion, including where we suspect fraud, theft, or a violation of these Terms.
9. Limitation of Liability
To the maximum extent permitted by law, CLT Buyback's total liability arising out of any transaction is limited to the amount paid or offered for the device involved.
10. Governing Law
These Terms are governed by the laws of the State of North Carolina. Any dispute will be resolved in the state or federal courts located in Mecklenburg County, North Carolina.
11. Changes
We may update these Terms from time to time. The effective date above reflects the latest revision; continued use of the site after changes constitutes acceptance.
Contact
Questions about these Terms? Email sales@cltbuyback.com or text (704) 299-3017. CLT Buyback LLC, 9625 David Taylor Dr, Suite 105, Charlotte, NC 28262.