Privacy Policy

1. Introduction

CLT Buyback ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and buyback widget, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Device Information: Details about the electronics you're selling (brand, model, condition, carrier, etc.)
• Personal Information: Name, email address, and phone number
• Payment Information: Details needed to process your payment (Cash App handle, Zelle account, or cash preference)
• Communication Preferences: Whether you consent to SMS communications and/or email communications

2.2 Information Collected Automatically

• Device identifiers (IP address, browser type, operating system)
• Pages visited and time spent on our website
• Referring/exit pages and dates/times of your activities
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing your device buyback transaction
• Providing quotes for your devices
• Arranging payment for accepted devices
• Responding to your inquiries and customer support requests

3.2 Communications

• Sending SMS messages (only if you opted in) regarding your quote and device status
• Sending email communications (only if you opted in) regarding your transaction
• Sending transactional notifications (payment confirmations, delivery updates, etc.)

3.3 Business Operations

• Verifying your identity and preventing fraud
• Improving our website and services
• Monitoring and analyzing trends, usage, and activities
• Maintaining and updating our records

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Maintaining records of consent for SMS communications (TCPA compliance)
• Responding to lawful requests from government authorities

4. Data We Do NOT Collect or Share

• We do NOT collect credit card information. Payments are made via Cash, Cash App, or Zelle
• We do NOT sell your information to third parties
• We do NOT share your phone number with unauthorized parties
• We do NOT transfer personal data to data brokers or marketing companies
• We do NOT store financial account details beyond what's necessary to complete payment

5. When We May Disclose Your Information

5.1 Service Providers

We may share information with third-party service providers who assist us in operating our website and conducting our business, such as:

• SMS service providers (for sending transactional SMS if you opted in)
• Email service providers
• Payment processors
• Website hosting providers

These service providers are contractually obligated to use your data only for the purposes we specify and to maintain the confidentiality of your information.

5.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable legal or regulatory requirements
• Enforce our Terms and Conditions
• Protect the rights, privacy, safety, or property of CLT Buyback or others

6. SMS Communications and TCPA Compliance

6.1 SMS Opt-In

• SMS communications are sent only to phone numbers where you have explicitly checked the SMS opt-in box
• You can submit a device quote without opting in to SMS
• Your consent is optional and does not affect your ability to use our buyback service

6.2 Message Types

• Transactional: Quote confirmations, device status updates, payment notifications (sent regardless of opt-out)
• Promotional: Special offers and updates (sent only if opted in)

6.3 Opting Out

• Reply "STOP" to any CLT Buyback SMS to unsubscribe from promotional messages
• Your opt-out will be processed within 10 business days
• You may still receive transactional SMS messages necessary to complete your buyback
• Reply "HELP" for customer support information

6.4 Message Frequency

• Standard device submissions receive 2-8 SMS messages during processing
• Message frequency varies based on your device's processing status
• Message and data rates may apply according to your wireless carrier's plan

7. Data Retention

• We retain your device information for the duration of your transaction plus 30 days
• SMS consent records are retained for a minimum of 4 years per TCPA requirements
• Your payment information is retained only as long as necessary to complete and verify your payment
• You may request deletion of your data by contacting us (see section 12)

8. Data Security

• We implement reasonable technical and organizational measures to protect your information
• Access to personal data is restricted to authorized employees and service providers
• We use encryption for data transmission where applicable
• However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security

9. Your Privacy Rights

9.1 Access to Your Information

You have the right to request access to the personal information we hold about you. To request access, contact us using the information in section 12.

9.2 Correction and Deletion

You may request that we correct inaccurate information or delete your personal data. We will comply with such requests unless we are legally required to retain the information.

9.3 SMS Communication Preferences

You can update your SMS communication preferences by replying STOP to any message, or by contacting us directly.

10. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience
• Cookies may be persistent (remain on your device) or session-based (deleted when you close your browser)
• You can control cookie settings in your browser preferences
• Disabling cookies may affect some functionality of our website

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.

12. Contact Us

13. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time
• Changes will be posted on this page with an updated "Last Updated" date
• Your continued use of our Services following changes constitutes your acceptance of the updated Privacy Policy
• For material changes, we will make reasonable efforts to notify you

14. Related Documents

• Terms and Conditions
• SMS Consent Disclosure

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your specific rights.